News & Resources

Resources and news about the latest Connect Health people stories, patient and commissioner case studies, evidence, research and company news.

Our upcoming events

Keep an eye on our website for our upcoming events! 

Find out more

News & Resources

Resources and news about the latest Connect Health people stories, patient and commissioner case studies, evidence, research and company news.

Our upcoming events

Keep an eye on our website for our upcoming events! 

Find out more
News

Customer Service

Connect Health have been shortlisted for the North East Contact Centre Awards, in the People Centred Organisation category

21 September 2023

Huge congratulations to everyone in the Patient Care Coordination team on being shortlisted!

Accreditation

Connect Health Limited secures ISO 9001 recertification thanks to continuous improvement and “high levels of learning”

14 September 2023

ISO 9001 is an internationally recognised standard, that requires a business to monitor, measure and improve performance and service delivery, with set criteria for documentation, evaluation, and implementation of services.

Digital Innovation Non Clinical

Connect Health Dynamo Membership Spotlight

22 August 2023

Connect Health was recently featured in the Dynamo Member Spotlight.

Blog

Well-being

A massive well done to everyone who was involved with our NHS 75th Anniversary celebration events at parkrun

20 July 2023

Our teams came together across the country on Saturday 8th July to attend their local parkrun in celebration of the NHS’s 75th birthday.

Academy People Stories

Connect Health gave me the confidence to try something new.

12 July 2023

Amy Haggerston, Learning and Development Business Partner, describes how she feels like part of the bigger picture by supporting Connect Health colleagues to develop their skills and create better outcomes for patients.

Customer Service People Stories

Connect Health put people at the centre of everything. Everyone is just so nice and I’ve never felt so welcomed.

1 June 2023

Ami Render, Team Leader in Patient Care Coordination (PCC) tell us about how she has moved career from retail and call centres to healthcare, and how she has changed her outlook on life. She explains how Connect Health is supportive, exciting, challenging and the rewards are always good.

Case Studies

NHS Services Patient Outcomes PhysioNow

PhysioNow identifies a potentially serious condition on a Friday afternoon, enabling immediate treatment outside working hours, saving 3-day delay to assessment

3 June 2021

PhysioNow detected a possible significant condition at the end of normal working hours, enabling Joe to receive quicker access to clinical advice and urgent investigations.

NHS Services Patient Outcomes

The videos were wonderful and the girl was amazing. You could see exactly what she was doing

24 May 2021

Retired medical secretary, Barbara, explains how a niggling back pain flare up was solved with physiotherapy advice, without having to leave her home.

Clinical Digital Innovation NHS Patient Outcomes PhysioNow

Improving patient access to much needed care and advice

12 May 2021

PhysioNow® in Wales: Evaluation summary, an innovative digital care project with the Welsh Government and NHS Wales Covid-19 Digital Solutions Fund.