Connect Health Community Musculoskeletal (MSK) Services
Connect Health is a leading community services healthcare provider and the UK’s largest MSK and pain independent healthcare provider. Established in 1989, we work in partnership with the NHS and have built an enviable level of specialist expertise in delivering sustained transformation through our dedication to patient care, sophisticated infrastructure, digital tools, highly advanced clinical and operational insight and change methodology.
The Challenge
Why Connect Health?
Trusted partner
Connect Health has worked with NHS Trusts over recent years to reduce demands on secondary care activity. We’ve been providing solutions in the MSK and pain pathways for three decades with proven benefits to patients and secondary care pathway partners.
Service transformation
We deliver sustained transformation through our dedication to patient care, sophisticated infrastructure, digital tools, highly advanced clinical and operational data insight and change methodology.
Value
Working within the community, we can ensure that onward patient referrals are appropriate, maximising quality and operational efficiency.
Culture
We are dedicated to helping the NHS pathway perform at its highest level and in all aspects we ensure the key stakeholders, namely patients, staff and taxpayers, get the best outcome.
Case Studies
Northumbria Healthcare NHS Foundation Trust and Connect Health working in partnership to deliver Joint Musculoskeletal and Pain Service (JMAPS).
Connect Health and Northumbria Healthcare NHS Foundation Trust came together to form a joint bid through recognising the strengths of the partnership whilst acknowledging the challenges of the current service. The partnership bid was successful and the JMAPS service commenced on 1st July 2019.
Working together to streamline services, cutting waiting lists and onward referrals in Brent.
In Brent we provide the Community Physiotherapy Service and Tier 2 Clinical Assessment and Triage Service (CATS) which provides a single point of access gateway for musculoskeletal (MSK) health, rheumatology, pain, women’s health, orthopaedics and diagnostics.
Read the full Case Study
The Solution
Connect Health’s MSK services include the provision of triage, clinically-led multidisciplinary team assessment, diagnosis, treatment, rehabilitation and care planning for the local population.
This covers the assessment and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures to help maintain and promote good MSK health.
We have an integrated end to end pathway from expert point of contact through FCP physiotherapy that realises benefits and efficiencies across the MSK pathway. This includes Tier 2 Clinical Triage and Assessment Services (CATS) which provides a single point of access gateway for musculoskeletal (MSK) health, rheumatology, pain, women’s health, orthopaedics and diagnostics.
We ensure timely consultation in the right place at the right time enabled through data and innovative care models in order to personalise care focusing on what matters to the person.
The benefits
• Access – rapid access to treatment, digital enabled where appropriate, informed by choice
• Communication – patient portal dedicated administrative support, inclusive eg 120 languages, spoken or written word
• Personalised – we work closely with the Personalised Care Institute as a recognised partner. Our clinicians ensure they provide care that matters to the person receiving it.
• High Quality – evidence informed, demonstrable provision of quality care (safe, patient experience and clinical outcomes)
• Fully integrated care – ability to provide end to end pathway and to work collaboratively across the system to ensure seamless delivery
• Governance – CQC rated outstanding in leadership category and overall good
• Access to Connect Health Academy – Connect Health has a strong track record for developing clinicians linked with our learning and development department and Academy
• Protected professional development time
• Wellbeing and people centred to ensure inclusive, great place to work
Key features
Workforce models
Quality ethos
Clinical support tools
Governance and infrastructure
Connect Health Academy
Research
Enhanced PROM and PREM collection
Helpful resources
Catch up on our MSK related webinars
Quality assuring the multidisciplinary MSK workforce
Take a look at our latest MSK blog post
Geraldine from Milton Keynes
Connect Health is a leading provider and enabler of community services, including: MSK (musculoskeletal), Mental health, Chronic pain, Rehabilitation, Rheumatology, First Contract Practitioners (FCP) and Long Covid services
Company Brochure
The Connect Health Academy is our enhanced learning and development suite – a place for all colleagues to Discover, Grow and Thrive within Connect Health.
Connect Health Academy
Connect Health offers a range of clinical services spanning musculoskeletal (MSK) health, rheumatology, pain, women’s health, mental health and long Covid services.
Clinical Expertise
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