Connect Health Mental Health and Wellbeing Services
Connect Health, a leading community services healthcare provider, places clients at the centre of their care by enabling choice and ensuring that their needs are met. Patients are empowered to take ownership of their mental health, self-manage where possible and access appropriate support and resources specific to their needs.
The Challenge
Why Connect Health?
Trusted partner
Connect Health has worked with NHS Trusts over recent years to reduce demands on secondary care activity. We’ve been providing solutions in the MSK and pain pathways for three decades with proven benefits to patients and secondary care pathway partners.
Service transformation
We deliver sustained transformation through our dedication to patient care, sophisticated infrastructure, digital tools, highly advanced clinical and operational data insight and change methodology.
Value
Working within the community, we can ensure that onward patient referrals are appropriate, maximising quality and operational efficiency.
Culture
We are dedicated to helping the NHS pathway perform at its highest level and in all aspects we ensure the key stakeholders, namely patients, staff and taxpayers, get the best outcome.
Multidisciplinary Team
At Connect Health, we strongly believe that having a highly skilled multidisciplinary team approach enables us to collaborate more successfully to deliver the best possible service to meet our patient’s needs.
The complex and multidimensional needs of our patients are better met because of our ability to provide assessments and treatment that are tailored and delivered by our highly skilled team.
The Solution
• Access – Taking steps to access help for psychological help can be a daunting process. Our referral processes are designed with this in mind. We operate a single point of access via a multi-channel referral route, offering individuals a range of options to access the support they need.
• Communication – It is vital that clients have a full and clear understanding of what to expect from care within our service at all stages. Our resources are co-created and co-designed with our clients to ensure they are produced at a level they understand.
• Choice – Across all our national services we ensure Shared Decision Making (SDM) is built into all points of the patient pathway. Therapy is a collaborative process with clinician and client.
• High Quality – We deliver NICE recommended CBT, guided self help, EMDR, counselling for depression treatments.
• Rapid access – We deliver and monitor the national and local access targets by providing an efficient and high quality service designed to meet the contract specification and innovate over the life of the contract.
• Governance – In terms of monitoring effectiveness, governance and completing audits, our services adhere to our Clinical Governance Framework policy. Through these robust national processes, we ensure quality is at the foremost of our delivery and is defined as encompassing patient safety, outcomes and experience.
• Connect Health has a strong colleague health and wellbeing focus. We recognise that staff working within mental health deal with patients that place high demands on their own wellbeing. We are fortunate to recruit good staff who have a passion to work in this environment and we continuously endeavour to support their needs.
Key features of our Health and Wellbeing Model
• Working with the community
• Innovative use of digital technology
• Innovative approaches to mental health prevention and promotion
• Integration of Connect Health’s own services
• A proactive partnership/collaborative approach
• A strong commitment to colleague satisfaction and staff wellbeing
• Organisational scale
• Care Coordination – receiving and managing referrals into our service
Helpful resources
Flippin’ Pain™ is a public health campaign, championed by Connect Health, helping people to understand the science of pain.
Discover Flippin’ Pain
Talking Therapies Board Assurance Prompt (BAP): Amid rising pressure on the UK’s mental health services, compounded by COVID-19, the Good Governance Institute (GGI) and Connect Health have unveiled an industry-leading briefing to support NHS leaders and commissioners in providing the most efficient and best quality care in the community.
Read more about the BAP
Time to change: A growing social movement working to change the way we all think and act about mental health problems.
Time to change
NHS England: Adult Improving Access to Psychological Therapies programme
NHS England
Catch up on our Mental Health related webinars
Mental Health – Are we doing enough?
Take a look at our latest Mental Health blog post
Tina’s Story
One in four experience a mental health problem each year with financial uncertainties set to exacerbate depression and anxiety.
Shazna’s Blog
Connect Health is a leading provider and enabler of community services, including: MSK (musculoskeletal), Mental health, Chronic pain, Rehabilitation, Rheumatology, First Contact Practitioners (FCP) and Long Covid services
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