Important information
Don’t be a DNA and keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else.
This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
On arrival information
Please book in with reception and make them aware of any mobility issues which prevent you from using the stairs and a member of staff will escort you to the lift where you will be collected from the waiting room by the person seeing you.
Otherwise, you would need to follow the signs to Lincolnshire’s Community Pain Management Service or Care UK and take a seat in the waiting area. Again if waiting in either waiting room for more than 10 minutes then please contact the phone number provided above.
In your area, Connect Health has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.
Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.
During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.
- Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
- Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.
Please bring to the appointment any recent prescriptions and/or a list of current medications.
- Patients under 18: If the Patient is under 18, then please advise us when you book their appointment, as some of our services may only be available to Adults.
- Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
- Transport: If you require hospital transport, please advise us when you book your appointment. Please note that transportation is not provided with some Hospitals.
- Translation Support: If you require an interpreter, please advise us which language you require when you book your appointment.