On arrival information
Sessions are based in Building B. Please do not go into the main building / Building A. Please use the buzzer at the entrance to Building B marked ‘Anchor’. Please arrive no earlier than 10 minutes before your session time as ringing the buzzer before then will mean you will be standing outside as your counsellor is likely to be in a session and unable to let you in.
When entering the building please use the stairs or lift to the 1st floor and wait in the large waiting area here and your counsellor will greet you from there for your session.
Important information
If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.
Please help us to keep patient waiting times low and reduce NHS costs.
If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.
In your area, Connect Health has been contracted to provide the counselling for depression service in conjunction with the NHS. It is an NHS service, completely free at the point of entry like all NHS services.
Our service brings together a range of experienced counsellors to listen, assess and help you with your condition within your local community.
- Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
- Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.
Please bring to the appointment any recent prescriptions and/or a list of current medications.
- Patients under 18: If the Patient is under 18, then please advise us when you book their appointment, as some of our services may only be available to Adults.
- Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
- Transport: If you require hospital transport, please advise us when you book your appointment. Please note that transportation is not provided with some Hospitals.
- Translation Support: If you require an interpreter, please advise us which language you require when you book your appointment.